Specialists in ergonomic office solutions
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 How to shop online with HWSAbout us Prices Choosing furniture How to shop here Delivery of your furniture Methods of payment accepted Warranty policy Cancellation rights Privacy Customer service About us Home Working Solutions Ltd is a UK company, providing office furniture and ergonomic software and accessories for offices of all sizes throughout the UK. Our administrative office is at 500 Chiswick High Road, London W4 5RG. Prices All prices quoted on the HWS Web site are quoted in Pounds Sterling, and include VAT at 17.5%. The VAT breakdown will be clearly shown in all invoicing. These prices also include one installation within working hours within the mainland UK, unless stated otherwise. Please contact us with any questions regarding deliveries outside normal working hours. Choosing furniture Choosing furniture is a very personal experience, which is part of the reason that we offer such a wide range of styles and finishes. If you have any questions, or are unsure of anything you find on the site, please don't hesitate to press the contact us button, and one of our representatives will respond as soon as possible. While our web site acts both as the HWS brochure and showroom, if you require further details on a specific piece of furniture or product, or a certain style, then please contact us. This also relates to the various finishes on offer. When choosing furniture for the home office it is vitally important that the following things are considered before your final selection: 1) Will it get there? Check that the access to the area that you want to put the furniture in is clear enough. This includes doors, tight corners and staircases, all of which can make installing the furniture difficult. If in doubt contact us. 2) Will it fit? Measure the area that you want to put the furniture in and compare this with the overall size of the furniture you are looking at. Here again you will need to consider aspects other than just the size of the room. These include: The positioning of the door, windows and any built-in cupboards; the possible existence of pillars or skirting (making the floor space smaller); the location of any radiators; and the existence of any sloping of the ceiling (obviously relevant in attics etc when taller cupboards and storage are being used). 3) Will it work? Before ordering your furniture you should make sure that any telephone or power sockets that might be necessary for the efficient working of the desk are located in easily accessible positions. These might include power sockets for the computer or printer, or a phone socket for the modem, fax or telephone. Again, if in doubt contact us. How to shop here You will find that all the products on this site have been categorised for your convenience. If you like the look of a product, and wish to consider making a purchase, you will find that most products on this site have a range of options of fabric, woods etc that you can choose from. Click on the View Options button next to each product to see these. You are now in a position to select the product for purchase. Click on the Add to Basket button for the product option you want. This product has now been added to your shopping basket. You can view this basket at any time by clicking on the View Basket button on the navigation bar to the left. Your shopping basket is where you can take real control of the ordering process. Any product can be removed from the order by clicking on the Delete button next to it. The whole order can be deleted by clicking on Clear Basket, too. But, most importantly, from this screen you can click on Buy now to finalise your order. Buy now will take you to the purchasing screen, where you can enter yours or your firm's personal details. Just fill in the form, and the delivery details if you wish the products sent somewhere different and click Send Order. At this point you will have to consider payment (see next section). Delivery of your furniture Most of our furniture and accessories are priced to include delivery during normal working hours. Where it is not possible to do this, usually as a result of varied location or access charges, it will be clearly marked, and a price would be agreed before invoicing. If you are worried about not being available to take delivery of your furniture on a certain day please tell us immediately, as we can normally arrange a more convenient time. When your furniture is delivered, please check it carefully, and only sign for it when you are satisfied that it is in perfect condition. In the unlikely event of you not being satisfied, you should make your complaint clearly to the installation team, and we will make your rectification a top priority. In almost all circumstances we are able to fix any problems within a week. All quoted delivery times relate from the time that your cheque has been cleared or your credit card debited. Once this has happened we will send you an e-mail immediately to confirm your order. Methods of payment accepted Payment can be made online, over the telephone, by electronic transfer, or in the post. Home Working Solutions Ltd accepts the following valid credit and debit cards: Visa Credit; Visa Delta; MasterCard; American Express; Switch; and Solo. For bank transfers you will require the following details: Account name - Home Working Solutions Ltd; account number 00763508; Sort Code 16-00-38. Alternatively you may send us a cheque, written out to "Home Working Solutions Ltd", with a copy of your order to "Accounts Department, Home Working Solutions Ltd, 500 Chiswick High Road, London W4 5RG." As soon as cleared payment has been received we will e-mail you with confirmation of your order and a delivery date. Warranty Policy All furniture shown on the Home Working Solutions website is backed by a 1 year guarantee against manufacturing defect, unless marked on the site with a longer period of warranty. In the highly unlikely event of a problem occurring with these high quality products, please note that the warranty service differs depending on the item, the nature of the problem, and your location. Our commitment is to try to solve the problem within 5 working days. Your statutory rights are not affected. Please see our Terms and Conditions for more details. Cancellation Rights You have the right to return undamaged goods, without giving a reason, within 7 working days after the day of delivery. You must simply return our goods undamaged to our warehouse, and we will repay you in full for the products within 30 days. This does not apply to furniture that has been ordered by our clients to a bespoke specification, or to any computer software, both of which can only be cancelled within 24 hours of our emailed order confirmation to you. Please see our Terms and Conditions for fuller details. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with current Data Protection Act legislation). We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes:
Customer Service If you have any questions with regard to Customer Service you can reach us either by calling 020 8956 2880, or by e-mailing us at info@homeworkingsolutions.co.uk Our Customer Service team is available between 8.30am to 6.00pm, Monday to Friday. For fuller details please see our Terms and Conditions. In the event of a conflict with this "How To Shop Section", the Terms and Conditions shall prevail.
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[HOW TO SHOP] [VIEW BASKET] [CLIENTS] [PRESS] [TERMS & CONDITIONS] [LEGAL DISCLAIMER] [PRIVACY NOTICE] This site is copyright Wellworking Ltd 1999-2008. site designed by Albedo Systems 
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